We're sorry to hear that you haven't received your purchase yet.

We recommend waiting a while as there might be a short delay in receiving your purchased items. Please note that your money might be "on hold" and it should be released if the transaction didn't go through the payment processor.

However, if the purchase remains missing and money is deducted make sure to provide the following:

  • The exact date of the purchase
  • Your order ID (iOS) or the GPA code (Android)